Privacy and Cookies Policy

Last Updated: October 2026

At Training by Tilly (accessible via trainingbytilly.com), one of our main priorities is the privacy of our visitors. This Privacy and Cookies Policy document outlines the types of information that is collected and recorded by Training by Tilly and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

We collect personal information in a few different ways when you interact with our website:

  • Information You Provide Directly:

    • Contact Forms & Inquiries: When you fill out a form, request information, or contact us directly, we may collect your name, email address, phone number, and any details included in your message.

    • Account or Booking Details: If you register for an account, sign up for training sessions, or make a purchase, we collect details such as your name, billing/shipping address, payment information (processed securely via third-party processors), and booking history.

  • Information Collected Automatically:

    • Log Files: Like many websites, Training by Tilly follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes IP addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.

    • Device & Usage Data: Information about your browser, operating system, device type, and how you interact with our website pages.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website and services

  • Process bookings, payments, and service requests

  • Improve, personalize, and expand website features

  • Communicate with you directly regarding updates, inquiries, or customer support

  • Send marketing or promotional communications (where you have opted in or consented)

  • Prevent fraud and ensure website security

3. Cookies and Tracking Technologies

Training by Tilly uses "cookies" and similar tracking technologies (such as web beacons or pixels) to enhance your browsing experience.

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide reporting information.

Types of Cookies We Use

  1. Essential / Necessary Cookies: Required for the website to function properly (e.g., security, account authentication, shopping cart features).

  2. Performance & Analytics Cookies: Collect information on how visitors use the website (e.g., Google Analytics). This helps us understand which pages are visited most often and improve user experience.

  3. Functional Cookies: Remember choices you make (such as language preference or region) to provide a more tailored experience.

  4. Marketing / Targeting Cookies: Used to track visitors across websites to deliver relevant advertisements or marketing campaigns.

Managing Your Cookie Preferences

You can choose to disable cookies through your individual browser options. Most web browsers allow you to manage or block cookies through their settings:

  • Google Chrome: Settings > Privacy and Security > Cookies and other site data

  • Safari: Preferences > Privacy > Block all cookies

  • Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data

  • Microsoft Edge: Settings > Site permissions > Cookies and site data

Note: Disabling certain essential cookies may affect the functionality of parts of our website.

4. Third-Party Services and Analytics

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our website functionality (e.g., website hosting, payment gateways)

  • To provide the service on our behalf (e.g., booking platforms, email providers)

  • To assist us in analyzing how our website is used (e.g., Google Analytics)

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Data Protection Rights

Depending on your location (such as the UK or European Union under GDPR), you have specific rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data.

  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

  • The right to erasure ("Right to be forgotten"): You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data.

  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

  • The right to object: You have the right to object to our processing of your personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

6. Data Security

We take reasonable technical and organizational precautions to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Children's Information

Training by Tilly does not knowingly collect any Personal Identifiable Information from children under the age of 13 (or under 16 depending on local jurisdiction). If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

8. Changes to This Privacy Policy

We may update our Privacy and Cookies Policy from time to time. We advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page with an updated date.

9. Contact Us

If you have any questions or suggestions about our Privacy and Cookies Policy, please contact us at: